Return and Refund Policy – Home Product Swap
At Home Product Swap, we want you to be completely satisfied with every purchase you make. Our return and refund policy lasts for 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in its original condition, and include all original packaging, manuals, and accessories. Items returned without proper packaging, damage caused by improper use, or without proof of purchase may not be accepted.
Please note that certain products are non-returnable due to hygiene, safety, or installation reasons. This includes opened bedding products, used bathroom accessories, or installed home security and fire safety devices.
Non-returnable items include:
To complete your return, please provide a valid order number or receipt as proof of purchase. Do not send your items directly to the manufacturer unless instructed by our support team.
In certain situations, only partial refunds may be granted (if applicable):
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within a few business days.
If you haven’t received your refund yet, please follow these steps:
If you’ve completed all these steps and still haven’t received your refund, please contact us at support@homeproductswap.com.
Only regular-priced items may be refunded. Unfortunately, sale or clearance items cannot be refunded unless they arrive damaged or defective.
We replace items only if they are defective, damaged, or delivered incorrectly. If you need to exchange a defective item for the same product, please email us at support@homeproductswap.com with your order details and photos (if applicable). Once approved, send your product to the return address provided by our support team.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once your returned item is received, a gift voucher will be emailed to you.
If the item wasn’t marked as a gift or was shipped to the gift giver, the refund will be issued to the original purchaser, and they will be notified of your return.
To return your product, please mail it to the return address provided by our customer service team after approval. You can contact us at support@homeproductswap.com for return instructions.
You will be responsible for paying your own shipping costs for returning your item unless the product arrived damaged or defective. Shipping costs are non-refundable. If your refund is approved, the cost of return shipping may be deducted from your refund amount.
The time for an exchanged product to reach you may vary depending on your location. For large or valuable items such as furniture or mattresses, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned package without tracking.
For questions related to refunds, returns, or exchanges, please contact our support team at support@homeproductswap.com. We’re always happy to assist you and ensure a smooth experience.
